Helpdesk and customer success for Pipedrive
Tickets, SLAs and customer health inside Pipedrive. Every signal becomes pipeline.
Surge Service turns customer emails into tickets on the right person, organization and deal. It tracks every SLA, scores account health from data you already have, and hands your account managers the expansion and churn signals hidden in support.
Fixed price per company. 14 days of the Revenue plan on install.
Inbox
| Status | Priority | |||
|---|---|---|---|---|
Planning tool not syncing since update #1041 · Nordwind Installaties | Nordwind InstallatiesAt risk €86.4k | New | Resolution SLA: Breached. Overdue by 12 minutes. | |
Invoice shows the old hourly rate #1042 · Bakker Logistiek | Bakker LogistiekNeeds attention €48k | Open | Resolution SLA: Due soon. Due in 38 minutes. | |
Question about the maintenance contract renewal #1036 · Hollander Techniek | Hollander TechniekHealthy €61.2k | Open | Resolution SLA: On track. Due in 7 hours 15 minutes. | |
Service visit rescheduled twice #1037 · Van Dijk Groothandel | Van Dijk GroothandelNeeds attention €32.5k | Open | Resolution SLA: On track. Due in 3 hours 10 minutes. | |
Request: extra user licences for the new office #1039 · Studio Meridian | Studio MeridianHealthy €18k | Pending | Resolution SLA: Paused. Paused with 2 hours left. | |
Portal login link expired #1034 · Kade Advocaten | Kade AdvocatenHealthy €9.6k | Solved | Resolution SLA: Met. Met on time. |
Three pillars
One tool for support, account health and revenue
Helpdesk in Pipedrive
Email, web form and customer portal land as tickets linked to the right person, organization and deal.
- Replies, internal notes, macros and tags
- SLA timers with business hours, holidays and pauses
- CSAT after every solved ticket
Health without product telemetry
No usage data needed. Health is scored from signals Pipedrive already holds.
- Tickets, SLA results, sentiment and contact cadence
- Renewals and ARR from your deals and products
- Playbooks that create Pipedrive activities
Support becomes pipeline
The queue knows what is at stake, and every commercial signal lands in Pipedrive.
- Queue weighted by account value and SLA
- Churn risk opens a retention deal
- AI drafts replies and briefs, a human always sends
Why inside Pipedrive
Why not Zendesk plus a customer success tool?
Because your customers, deals and owners already live in Pipedrive. Every extra tool needs a sync, and every sync drifts.
| Topic | Surge Service | Separate helpdesk and CS tool |
|---|---|---|
| Where your team works | Surge Service: In Pipedrive, next to the deal | Separate helpdesk and CS tool: Two or three tabs, each with its own login |
| Customer and deal context | Surge Service: Live from Pipedrive | Separate helpdesk and CS tool: Copied fields that go stale |
| Pricing | Surge Service: One fixed price per company | Separate helpdesk and CS tool: Per agent, per tool |
| Setup | Surge Service: Install and sign in with Pipedrive | Separate helpdesk and CS tool: Integration work and field mapping |
| Upsell and churn signals | Surge Service: Become deals and leads with attribution | Separate helpdesk and CS tool: Stay in the support tool |
Pricing
One price per company, not per seat
Pick the plan that matches how far you want to take support. Every new company starts with 14 days of Revenue.
Starter
A complete helpdesk inside Pipedrive.
€49/ month
per company, billed monthly
Up to 3 agents
Start 14-day trialGrowth
Most popularHelpdesk plus customer health and playbooks.
€149/ month
per company, billed monthly
Up to 10 agents
Start 14-day trialRevenue
14-day trialSupport that feeds your pipeline.
€349/ month
per company, billed monthly
Unlimited agents
Start 14-day trial
FAQ
Questions teams ask before installing
Bring support into the pipeline
Install from Pipedrive, forward your support mailbox and work your first ticket today.